Frequently Asked Questions

General Queries

  • Who can buy from LiveIn.in?
    To be able to shop at LiveIn.in, you should be above 18 years of age and legally allowed, by the laws governing your land, to shop in India.
  • How do I shop at www.LiveIn.in?
    You can visit our How to shop section accessible from the link at the bottom of any page
  • How can I contact www.LiveIn.in? Where can I provide feedback about your site?
    You can either call us on (022) 28383581 or  9321065026 (9:30 am to 6:30 pm) and speak with our customer service representative or write to us at  estore@livein.in for any queries about LiveIn.in, or your order. To provide feedback on our website and services please provide your comments on the  at  estore@livein.in
  • How can I stop LiveIn e-mails from going into my spam folder?
    We take extreme care to not spam our customer’s mail boxes. However, due to personal settings sometimes our emails may land in your spam / junk mail folder. You will need to add LiveIn mail ids (estore@livein.in and noreply@livein.in) into your trusted sender list e.g. 
    • Rediff mail
      • Go to junk folder
      • Select the mail from LiveIn
      • Click on ‘This is not spam’ button at the top of the page to add LiveIn into your trusted source.
    • Gmail
      • From your Gmail inbox, open the email you have received
      • Click on the arrow next to the reply button on the top right hand corner of the email
      • From the drop down menu, click on "Add sender to contacts"
      • Alternately, you can go to the spam folder, select the mail from LiveIn and then click ‘Not spam’ button to add LiveIn into your trusted source.
    • Hotmail / MSN Mail
      • Once signed in, click ‘Options' in the top right of your screen
      • On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section
      • Click on 'Safe senders'
      • Add the address or domain name, and click ‘Add to list'
    • Yahoo Mail
      • Click on 'Contacts' in the menu on the left of the page
      • Click 'Add contacts
      • Add Name and email address
      • Save contact details

Merchandise related Queries

  • Is there any difference between the merchandise sold at LiveIn.in and LiveIn physical stores?
    LiveIn offers the same quality of merchandise as sold in LiveIn stores, and the prices are also typically the same. However, we are currently not offering the complete range of products available in our store, on our website, though we are continually expanding the range.
  • Can you arrange for the delivery of a product which is available in our physical store but not available online?
    We can only deliver products which are featured on the website and available in stock
  • How do I understand which size will fit me? Do you have size charts?
    All branded products usually have standard sizes, and we provide size information for on our website. 
  • What are the wash care instructions for the product I have ordered?
    Wash care instructions wherever applicable can be found on the product details page. This is the page from where you added the product to the shopping bag. Alternately, most garments come with wash care labels..
  • Where can I find / search a particular product?
    You can directly search for the product you are looking for through the search box provided on every page. Alternatively you can navigate through categories in which you are most likely to find your desired product.

Payment / Tender related Queries

  • How can I make a payment?
    You can make payment by Credit Card/ Debit Card/ Net Banking.
  • Do you accept payment through cheque/Demand Draft?
    No, currently we do not accept payment through cheque/Demand Draft
  • Do you have Cash on Delivery option?
    Yes, we do provide Cash on Delivery option for our customers.
  • When would the payment be deducted from my card account? Would I be charged as soon as I complete ordering online?
    Yes, an amount equal to your total order value will be blocked against your credit / debit card limit, as soon as you complete the transaction. In the unlikely event that we are unable to ship your full order, you shall not be charged for any items which are not delivered to you, or shall receive a full refund for the amount of such undelivered items.
  • Is Stop-payment allowed in case I realize my card has been misused or a purchase made fraudulently?
    You will need to report the incident to your card issuing bank.
  • What should I do if my credit/debit card has been compromised when I am trying to make a payment online?
    We do not store your complete credit card information on our website, and hence this cannot be compromised on our website. If you suspect that your card has been compromised on some other website and has been misused on our website, please immediately report the incident to your card issuing bank 
    Please also refer our privacy policy, which mentions that we do not collect or store your complete credit card information, and this is securely transmitted directly to the Bank’s payment gateway.
  • Can I pay in-store for a product bought online?
    Sorry, as of now we do not offer such facility.

Cancellation / Returns / Refund related Queries

  • What happens if an item I have ordered is out of stock?
    a) If the item is out of stock when you are trying to add it to your shopping bag, you will be informed immediately and the item won’t get added to the shopping bag.
    b) However, if the item goes out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You would then need to remove it from your bag before proceeding to check out.
    c) If an item goes out of stock after you have placed your order and received an order-confirmation, then we will put forward our best attempt to fulfill the order by sourcing the selected item. In the event that we are unable to source it for you, or if it is likely to take longer than 9 days to ship, we will inform you about the delay and cancel the item, and reverse any charges made to your credit / debit card against that item.
  • Is there a limit to the quantity that I can order for?
    No. However, in some cases where the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.
  • Can I cancel an order or an item?
    a) Yes, you can cancel the order fully or partially before it is shipped. To check the status of whether your order has been shipped or not, click on the “Order Status” link, and then on the link to the specific order, which will indicate the shipping status of each item in your order.
    b) However, additions to an order, or changes to the item ordered, are not possible.
  • Can I change shipping address of the order?
    You can change the shipping address before your order is billed and shipped by calling LiveIn on 9321065026(10:00 am to 5:00 pm). Or mailing us at estore@LiveIn.in
  • What is your return/refund policy?
    We offer a 7 day refund policy, which is applicable to all the products sold on LiveIn.in. Please refer our returns policy for more details
  • Do I need to pay shipping charges for any items returned to you by courier?
    No, we offer FREE shipping on returns in case the product you have received is damaged or defective. For further clarification please refer to our Return Policy.
  • I want to return a product, how can I do that?  
    You may return merchandise to us in the following ways:
    • You may call LiveIn.in customer support care on 9321065026, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
    • For Details please refer our returns policy.
  • How will I receive my money for the products which I have returned or cancelled?
    You will receive your money in the same manner in which you paid at the time of purchase.

Privacy / Security related Queries

  • What is your privacy policy?
    Please refer our privacy policy
  • I want to opt out of the e-mail list, how can I do so? 
    You can unsubscribe from the e-mail list by making the changes in our profile in the My account section. Alternately, you can click on the unsubscribe option in the e-mail received by you to unsubscribe from that type of e-mail.
  • I am concerned about the security aspects related to typing out my credit card number online.
    Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to the Axis bank (erstwhile UTI Bank) secure payment site. Axis bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details. Please also refer Secure Shopping
  • Is the information I enter encrypted?
    Yes we encrypt all credit / debit card or payment information using 128 bit encryption programs.

Shipping related Queries

  • Where do you deliver?
    We currently deliver to almost all the cities in India.
  • What is your shipping policy?
    Please refer our Shipping Policy for details.
  • Do you deliver out of India? Do you have plans to deliver out of India?
    No we are sorry, but as of now we do not deliver out of India.
  • Are there any places/ items for which delivery might take longer?
    Expected time taken to dispatch the shipment is given against each product on the respective product details page.
    Typically all Bangalore deliveries are completed within 3 days post shipment and outside Bangalore deliveries are completed within 7-9 days post shipment. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.
  • What if only part of my order has arrived?
    We always strive to ship your entire order at the earliest. In some cases, however, some items may not be ready to ship immediately, and so we may ship a partial order of the items which are ready to ship. The remaining items shall typically be shipped as soon as they become available, but not later than 9 days from your order. If we are unable to ship the item within 9 days from your order, we will automatically cancel the unshipped items and inform you about the same. For more details check order status in the My account section
  • What if my order arrives damaged?
    a) If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. 
    b) If you have accepted the delivery, and then realized that the package is damaged, please feel free to get in touch with us within 4 days of receiving the package. With an exception of a few items we have a 7 days return / exchange policy. For details please refer our returns policy.
  • Can I place an order for delivery to multiple Addresses?
    No, currently you will have to place multiple orders for multiple addresses
  • Can you hold my order for few days? (Because I am going out of station.)
    No we cant hold any order.
  • What are your shipping charges? Or; Are there any additional charges for delivery?
    Please refer to our Shipping Policy
  • Does your product price include shipping charges?
    a) Our prices do not include shipping charges and tax on shipping charges. However, they include product cost and any governmental levies on the product cost e.g. VAT
    b) The shipping charges and service tax on shipping charges is added to your order amount on the billing page, after you have indicated the recipient’s shipping address. To view our shipping charges click here
  • How do I Track my Order?
    You can check your order status on our website https://www.LiveIn.in/index.jsp.vr in the My account section. Alternatively you can check your order status by calling our number- 9321065026.
  • Can you arrange delivery for my order late in the evening?
    We only deliver during business hours, Monday to Saturday. For more details please refer to our shipping policy
  • Who will pay charges for the return shipment?
    If you are not satisfied with your purchase for any reason, and wish to return the item as per our Returns Policy through courier pickup arranged by us , you do not have to pay any courier charges for the return shipment.
  • What should I do if the Product I ordered has reached me in a damaged/defective condition?
    For details please refer our returns policy.
  • How can I cancel my Order?
    You can cancel your order, before it is shipped. Once the order is shipped from you won't be able to cancel the order placed.
  • What should I do if I get something else instead of what I had ordered? Or; I have not ordered what you have sent me.
    We take great care to deliver exactly what you ordered. However, sometimes orders may get mixed up. Please contact us within 24 hours of receiving the delivery in case you have been delivered anything other than what you had ordered.
  • How can I track my order which is in-transit?
    You can track the shipment status of your order on the courier website for which the URL and Tracking code are emailed to you after your order is shipped.

Registration related Queries

  • Is registration compulsory? Or Do I need to register to be able to shop at LiveIn.in
    a) No, you need not register to shop at LiveIn.in. However, if you register you could avail of the benefits of better service, quicker checkout and a host of special privileges.
    b) To shop without registering, you just need to click on the “continue as guest’ option on the sign-in/register page during checkout.
  • Why should I register? Or what is the benefit of registering? Or Do I need to register to be able to shop at LiveIn.in
    No, you need not register to shop at LiveIn.in. However, if you register you could avail of the benefits of better service, quicker checkout and a host of special privileges.
  • Are my personal details secured?
    Please refer our Privacy policy and Secure shopping commitment.
  • Is there any charge for registration?
    No, registration on LiveIn.in is absolutely free
  • Under what circumstances can my registration expire?
    Usually registrations do not expire. However, if your account is in-active for a fairly long period we may suspend it or de-activate it, in which case, you can contact our Customer Service Representative on 9321065026 (10:00 am to 5:00 pm) to activate the account. They will reactivate your account after verification of some details to confirm your identity.
  • What are the benefits for registration?
    As a registered member you enjoy following benefits:
    • Express Checkout - Sign in and proceed to checkout for quick ordering.
    • Order History - Review the details of your Order history and status.
    • Address Book - Create and save addresses of your family & friends for faster check out.
    • Exclusive offers and Fests - participate in exciting promos and festivals and win fabulous gifts only as a First Citizen.
  • Can I cancel my registration any time?
    Yes, you can cancel your registration at your wish. You will need to contact our Customer Service Representative on 9321065026 (10:00 am to 5:00 pm) with a request and reason for cancellation and we will do the needful within 15 working days
  • What if I have forgotten my Password?
    We can help you retrieve your password if you go to forgot password page, and enter your email ID registered with us. We will email instructions to reset your password to the email ID provided.
  • How do I change my password?
    You can change your password in the My account section
  • Can I edit my personal details
    a) Yes, most of your personal detail is editable. It can be done in the My account section under edit profile tab
    b) However, you will not be able to modify your Title, Name, Gender, and Date of birth if you have linked your First Citizen membership with the online account.
  • What if I have forgotten my Login Id/ Customer Id?
    You may write to us at estore@LiveIn.in with following details (which you provided at the time of sign in:
    • Date of birth
    • First Name
    • Last Name
    • Address provided
    • Past order number of an order placed from your login id, if any
  • How can I change my email address? Can I change the email id I used for registration?
    You can not modify your e-mail address, since your email address is your user Id.
  • Is email address mandatory when registering?
    Yes. Your email ID is the same as your username/login ID, and is therefore required when you create an account on LiveIn.in